Transform every aspect of agent work

Cresta Agent Assist delivers context-aware guidance, knowledge, and automation throughout every conversation. Resolve issues faster, drive more revenue, and elevate your customer experience with real-time AI that's proven at enterprise scale.

Call with Amal

Agent Ben
Amal

Amal: Hi, I’m Amal. I have a question about my canceled flight.

Agent Ben: Hi Amal, thanks for calling SkyWays Airlines. How can I help you today?

Knowledge Agent

Drafted for Amal: Amal asked about change fees.

Good news — because this is a weather cancellation, there's no change fee at all. I can rebook you at no cost, your seat upgrade carries over, and your checked bag transfers without a second fee.

Checklist

1. Confirm the cancelled segment and waiver eligibility.
2. Rebook within 24 hours, carrying upgrade and bag fees.

Weather waiver policy: Flights cancelled for weather rebook free on the next available service in the same cabin, with no change fee or fare difference…

Behavioral Guidance

Show empathy, offer options
Personalized: “I completely understand, and I’m sorry this disrupted your work. I can get you on the first flight tomorrow morning, or a later one if you’d rather not do an early start.”

Customer Snapshot

Amal Haddad’s upcoming flight from Denver to Chicago was recently cancelled. She’s potentially calling for a refund or rescheduling.

AI that elevates every agent and every conversation

Empower agents with real-time hints, reminders, and workflows tailored to each conversation. With proven, context-specific strategies, agents can confidently navigate any scenario like seasoned professionals from day one.

Powering better outcomes across all industries

Airlines

Resolve disruptions with speed and care, from rebooking to refund.

Healthcare

Support patients with compliant answers, from scheduling to billing.

Financial Services

Settle issues fast and earn loyalty that lasts, from payments to disputes.

Insurance

Give policyholders compliant answers and turn quotes into new policies.

Travel & Hospitality

Deliver five-star guest support from reservations to recovery.

Home Services

Save at-risk appointments, book more estimates, and cut truck rolls.

Automotive

Turn shoppers into buyers and drive owner loyalty.

Telecom

Resolve subscriber issues fast and turn service signals into sales.

Trusted by leading enterprise teams worldwide

Precision performance
Powered by advanced models and systems, Cresta delivers unmatched accuracy and seamless scalability with task-specific models for optimal outcomes and near-zero latency.

Unified intelligence
Cresta unifies your tech stack by integrating with telephony, chat, CRM, and knowledge systems to transform your contact center with a single intelligent layer for data, insights, and AI workflows.

Responsible AI
Cresta offers an enterprise-grade approach to security, privacy, and responsible AI with industry leading security certifications, custom PII redaction, and advanced guardrails to prevent hallucination.

Frequently asked questions

What is Cresta?

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel.

How is Cresta Agent Assist different from others?

Cresta is built around behavioral recognition, identifying specific representative behaviors and customer signals as they happen, and responding with targeted guidance designed to drive a specific outcome. Not a generic hint — a precise intervention, triggered by what’s actually occurring in that conversation.

Does Agent Assist handle after-call work and call summaries?

Yes. Agent Assist automates both: live summaries update continuously during the conversation, and accurate, customizable summaries sync directly into your CRM within seconds after.

What does Agent Assist actually do during a live call or chat?

Cresta Agent Assist proactively identifies knowledge moments and surfaces instant, source-backed answers based on live conversation and on-screen context so representatives stop searching mid-conversation.