Transform

Automate the patient experience across every conversation.

Automate more patient interactions without sacrificing quality, guide staff in real time to improve issue resolution and operational efficiency, and uncover actionable insights that enhance satisfaction. All with a unified AI platform built for enterprise scale.

Talk to a real AI Agent

Deploy automation that improves care and reduces costs

Cresta AI Agent automates patient support with fast, accurate assistance across scheduling, billing, and care coordination. It reduces staff burden, improves access to care, and maintains strict data privacy.

• Support patients with natural, compassionate, 24/7 conversations
• Automate high-volume processes like appointment scheduling and eligibility verification
• Ensure HIPAA-compliant data handling with enterprise-grade controls

Explore AI Agent

Unlock premium performance from every agent

Cresta Agent Assist supports front-line teams in real time, helping them respond to questions about scheduling, eligibility, and billing with accuracy and care. It improves consistency, reduces handle time, and reinforces compliance across every interaction.

• Surface up-to-date eligibility, benefits, and billing details during live conversations
• Capture and summarize patient interactions to reduce documentation time
• Guide staff with information that improves outcomes and ensures compliance

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Uncover insights to improve patient care

Cresta Conversation Intelligence provides visibility into every patient interaction—identifying where breakdowns occur, how communication can improve, and where coaching can strengthen outcomes and empathy.

• Analyze conversations to understand barriers to scheduling, billing, and care coordination
• Monitor every call for quality, accuracy, and regulatory compliance
• Deliver coaching that improves clarity, empathy, and service consistency

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Transform your patient experience

See the unified platform for human and AI agents in action with a personalized demo.

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Talk to a real AI agent

Pick a patient scenario and start a live call.

Cresta Voice Agent Demo

SS

Sarah Smith
About: A new patient scheduling her first cleaning at an in-network dentist
PLAN: Dental PPO
INSURER: BlueCare Dental
DOB: March 14, 2000
PHONE: 415-823-9047
Try asking:

• “I’d like to book my 6-month cleaning. Can you help?”
• “I just moved here and don’t have my insurance card yet...can I still book an appointment?”
• “Is teeth whitening covered, or would it be out of pocket?”

MO

Marcus Okafor
About: A returning patient calling about cold sensitivity to find out if it's serious
PLAN: Dental PPO
INSURER: Aetna PPO
DOB: June 3, 1986
PHONE: 510-674-2918
Try asking:

• “I have cold sensitivity on my upper left side. Is that an emergency?”
• “What would I actually pay for an out-of-network exam?”
• “What if this turns out to be something serious, like a root canal? What would that cost me out of pocket?”

PN

Priya Nair
About: A new patient exploring a dental implant after her longtime dentist retired
PLAN: Medicare Advantage
INSURER: Medicare Advantage
DOB: September 22, 1961
PHONE: 650-391-7284
Try asking:

• “I had a molar extracted 18 months ago. Am I still a good candidate for an implant, and how long does the process take?”
• “Does my Medicare Advantage plan cover any part of a dental implant?”
• “Do you offer payment plans or financing options?”

Ready

Ocean Dental AI Agent
Start call

Cresta Voice Agent Demo

LJ

Lee Johnson
Member ID: 474718-4546
About: A PPO Member waiting for a claim to be reviewed
DOB: February 6, 1997
LAST 4 SSN: 7086
PROVIDER NAME: Mountain View Radiology
CLAIM INFO: 5037771002004
Try asking:

• “What’s the status of my claim from Mountain View Radiology?”
• “Is my Humalog prescription ready to pick up?”
• “Do I need prior authorization to refill my prescription?”

RM

Randy Michael
Member ID: 125916-9803
About: A member awaiting prior authorization for Nurtec migraine medication
DOB: August 30, 1970
LAST 4 SSN: 2428
PROVIDER NAME: QuickCare Urgent Clinic
CLAIM INFO: 5041002003002
Try asking:

• “What’s the status of my Nurtec prescription? When will my prior authorization for Nurtec be ready?”
• “How close am I to my out-of-pocket maximum? What happens after I reach the maximum?”
• “What’s the claim status for my urgent care visit?”

JW

Julia Warren
Member ID: 410155-8518
About: A member disputing a denied claim and awaiting prior authorization
DOB: January 18, 1982
LAST 4 SSN: 3841
PROVIDER NAME: Advanced Diagnostic Center
CLAIM INFO: 5035551001002
Try asking:

• “Why was my claim denied?”
• “What can I do about my denied claim?”
• “When will the prior authorization for my Symbicort inhaler be approved?”

Ready

Ocean Health AI Agent
Start call